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FAQ

Frequently Asked Questions

 

 

What's your Return/Exchanges/Refunds Policy?

 

Firstly, All SALES are FINAL.

If your product arrives damaged or defective in any way please contact us within 30 days of the Purchase Date and with your Order Number. We prefer you contact us in writing but you can call us.

Please keep all packaging and take photographs of the problem.

Nelson Fine Art Printing

Phone: 1-250-352-7799

Email: support@nelsonfineartprinting.com

Michael G Stanford Photography Inc

Phone: 1-250-412-5260

Email: info@michaelgstanfordphotography.ca 

We will respond within 48 hours Monday - Friday (10am - 5pm Pacific)

We take pride in our work and will resolve any issues to your complete satisfaction or offer a refund upon return of the product in question.

 

 

 

Can I cancel my Order?

 

All SALES are FINAL. If you need to cancel the Order, please contact me as soon as possible so the printing can be terminated. Please email: info@michaelgstanfordphotography.ca 

Please include your Order Number and Date of Purchase. Thank You!!

 

 

 

How long does it take to process a Refund?

 

Processing a Refund can take up to 7 - 10 Business Days.

 

 

 

How can I keep up with your New Work?

 

I would love for you to be the first to know about any new work! An easy way to stay in the know is by signing up for my Quarterly Newsletter. You can follow me on Facebook and Instagram.

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

All Sales are Final Return Policy (Nelson Fine Art Printing) If your product arrives damaged or defective in any way please contact us within 30 days of purchase By Phone (250)352-7799 Or Email support@nelsonfineartprinting.com We will respond within 48 hours Monday to Friday (10am - 5pm Pacific Time) We take pride in our work and will resolve any issues to your complete satisfaction or offer a refund upon return of the product in question. https://www.nelsonfineartprinting.com/return-policy Further, you can contact me by phone 1-250-412-5260 or email info@michaelgstanfordphotography.ca (in Writing is preferred). To assist you with your issue.

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This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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